Returns & Refunds
RETURN POLICY
Our 14-Day Money Back Guarantee allows you ample time to see if your investment in your health is doing the job you expect and deserve. If, after trying the product within this time frame, you are not completely satisfied, you may return the product for a full refund. Please note:
- We DO NOT charge restocking fees
- Product must be unused, unworn (except for trying it on), and must include all original packaging and parts
- It is the customer’s responsibility to pay for return shipping
- You have 14 days from the date of delivery to initiate a return request and 21 days to send us the return tracking number
- It can take up to 2 weeks to process your refund from the time your return arrives at our facility
HOW TO RETURN AN ITEM
1. Request your Return Authorization Number (RA#) by emailing support@backpainseal.com with purchase details including, full name, billing address and the email. You will be requested to submit the photo evidence of the product. Upon processing you will receive the RA# and the address of the recycling facility where you can mail the product you would like to return.
2. To assure your refund please use a mail service with tracking ID, BackPainSeal services will not be responsible for lost or missing packages.
3. Upon receiving your package a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.
